Responsible Gaming at es250i — Play Safe & Stay Balanced
Es250i believes online entertainment should be enjoyed in a healthy and controlled way. This page provides guidance, self-control tools, and important information to help you stay in control at all times.
Recognise the Signs of Risky Behaviour
Identifying problems early is a crucial first step. Watch out for whether you or someone close to you is experiencing any of the following signs:
Key Warning Signs
- Feeling the need to play longer or with larger amounts of money each time.
- Using money set aside for daily essentials such as rent, food, or bills to fund your gaming.
- Lying to family or friends about how much time or money you've spent on gaming.
- Attempting to recover lost money by continuing to play — known as "chasing losses".
- Feeling anxious, irritable, or restless when unable to play.
Impact on Daily Life
- Neglecting work, family, or academic responsibilities due to excessive time spent playing.
- Relationships with family and friends become strained or are negatively affected.
- Experiencing serious financial difficulties as a result of gaming losses.
- Unable to stop even when you've intended to do so.
- Using gaming as an escape from emotional problems or life stress.
If you recognise any of the signs above in yourself or someone else, we encourage you to use the self-exclusion tools provided by es250i or seek professional help right away.
Set Time & Budget Limits — The Most Effective Approach
Daily & Weekly Deposit Limits
Decide how much in MYR you're comfortable spending on entertainment each day or week — and stick to it. Deposit limits help ensure your gaming activity stays within your financial means.
As a practical guideline, a healthy monthly budget for online entertainment should not exceed 5% of your net income. Always prioritise your daily needs before allocating money for entertainment.
Manage Your Playtime
Set a clear time limit before you start a gaming session. Use your phone's timer as a reminder. Avoid playing late at night or when you're tired or emotionally unsettled, as this can impair your judgement.
Our recommendation: play no more than one to two hours a day, and always take a short break every 30 minutes to reassess how you're feeling.
Available Self-Control Tools
Es250i offers several self-control options to help users who want to take a proactive approach to managing their gaming habits:
Set a maximum daily or weekly deposit limit in RM via your account settings. Limits take effect immediately, and an waiting period applies before they can be increased.
Take a break from the platform for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions. This helps you regain perspective.
For users who need a more serious measure, the self-exclusion option allows your account to be frozen for an extended period. Contact the es250i support team for assistance with this option.
To activate any of the self-control options above, log in to your account and go to the account settings section, or contact the es250i support team directly. We're here to help, no questions asked.
Minor Protection
Es250i strictly prohibits the use of this platform by anyone under the age of 18. All new account registrations are subject to an age verification process, and we reserve the right to request identity verification documents at any time.
If you share a device with younger family members, we encourage you to take the following steps:
- Always log out of your es250i account when you're not using it.
- Do not save your password on shared devices.
- Use your app lock or device passcode to prevent unauthorised access.
- Have open conversations with your children about the risks of online gambling.
If you suspect that someone under the age of 18 has accessed this platform, please contact the es250i support team immediately so that appropriate action can be taken.
Maintain Life Balance & Seek Professional Help
Seek Professional Help
If online gaming is starting to affect your life negatively, don't hesitate to seek help. Many people who have faced the same challenges have successfully recovered with the right support.
You can get support and further information through the es250i support team. For counselling or specialist assistance, please contact a mental health agency in Malaysia such as Talian Kasih 15999 or the counselling service at your nearest government hospital.
Es250i Support: [email protected] | Talian Kasih: 15999 (Malaysia, 24 hours)
Play Smart, Live Balanced
Es250i is always here to help you enjoy online entertainment responsibly. Check our FAQ for more information, or reach out to our support team whenever you need assistance.